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Strategic Account Manager
Vancouver, BC · SalesStrategic Account Manager – Loblaws, Shoppers Drug Mart, McKesson, Pattison
As our Strategic Account Manager – Loblaws, Shoppers Drug Mart, McKesson, Pattison you will be playing a vital role in achieving our exponential growth goals and growing our mission to Kick Sugar, Keep Candy! This role reports to Sales VP, Canada & Ecommerce and will be hybrid in Vancouver, BC or remote in Greater Toronto Area, ON. To support business priorities, core hours are from 9 a.m. PST to 3 p.m. PST.
Who We Are:
SmartSweets is revolutionizing the candy industry by innovating the delicious candy you know and love with less sugar. We are passionate about growing and championing a diverse Squad of high-performing individuals and are fueled by our sweet culture. We are proudly Female-Founded and on our way to kicking 5.5 billion grams of excess sugar out of candy in a single year, what we call our Mission to Mars. 🚀
How You Will Support Our Mission (Responsibilities):
We fully embrace the power of in-person interactions. By actively investing in opportunities for in-person interactions we will grow our mission to Kick Sugar and be the global leader in BFY candy, fuel individual development and strengthen relationships while having fun. Our hybrid work model requires a minimum of two days per week in the office: one designated department day and one flexible day that may vary week to week, per our Fueling Togetherness Philosophy.
Compensation and Sweet Perks (Benefits):
The approximate base salary range for this position is $100,000 - $130,000. The actual base salary will be based on various factors, including the candidate’s level of skills, experience and education aligned with the needs of the role, budget and market. This position is eligible for participation in a bonus program based on performance and company results. Please note, individuals must be employed by 09/30/26 to be eligible for the 2026 bonus.
In addition to base salary, we offer a comprehensive benefits (Sweet Perks) package:
🍭Bear Benefits (free candy!)
👪Extended Benefits (health, dental, life & disability, EAP, STD & LTD
🍓Berry Sweet Lifestyle Spending Account (up to $1000 annually)
🥰2 Gummy Days (personal days)
🗓️SweetWeek (company shutdown in December)
🌞Summer FriYAYs (half days off on Friday in the summer)
🕑Life, Work, Flow Philosophy (flexible work environment)
📞Monthly Cell Phone bill reimbursement
💻Home Allowance to optimise your remote workspace
👶Maternity and Parental Leave Top Up Program
📚Individual Development Program and funding
💗Community Love (paid Volunteer Day)
🐶Puppy Friendly Office
🥳Regular Squad Social Events
The Sweet Perks have certain eligibility requirements. The Company reserves the right to alter these in whole or in part at any time without advance notice.
If this sounds like a sweet opportunity for you, apply directly on our Careers Page. Include your resume, cover letter, and let us know what excites you about kicking sugar out of candy!
Our Commitment to Celebrating Individuality (DEI)
We are committed to elevating the voices of Squad and community members on the mission to Kick Sugar, Keep Candy! We believe representing the uniqueness of all makes us stronger as a whole. We are making a difference by encouraging all Squad Members to practice allyship, educate themselves, inspire others to take action and support underrepresented communities.
As our Strategic Account Manager – Loblaws, Shoppers Drug Mart, McKesson, Pattison you will be playing a vital role in achieving our exponential growth goals and growing our mission to Kick Sugar, Keep Candy! This role reports to Sales VP, Canada & Ecommerce and will be hybrid in Vancouver, BC or remote in Greater Toronto Area, ON. To support business priorities, core hours are from 9 a.m. PST to 3 p.m. PST.
Who We Are:
SmartSweets is revolutionizing the candy industry by innovating the delicious candy you know and love with less sugar. We are passionate about growing and championing a diverse Squad of high-performing individuals and are fueled by our sweet culture. We are proudly Female-Founded and on our way to kicking 5.5 billion grams of excess sugar out of candy in a single year, what we call our Mission to Mars. 🚀
How You Will Support Our Mission (Responsibilities):
- Lead all Account Management initiatives for SmartSweets and Loblaws (all divisions), Shoppers Drug Mart, McKesson (Rexall), and Pattison Food Group (all divisions)
- Develop strategic support plans that drive growth and are aligned with retailers’ & SmartSweets goals
- Effectively negotiate contracts and trade agreements with a focus on driving strong ROI and sustainable growth
- Leverage customer sell-through data to support a fact-based selling approach; focus on understanding key volume drivers and their ROIs
- Lead all annual and monthly forecasting and trade investment reviews with a strong understanding of performance drivers, clearly communicating insights to management and developing actionable plans to achieve revenue and trade investment targets
- Work with cross-functional partners to meet account performance objectives and customers’ expectations
- Proactively assess, clarify, and validate customer needs on an ongoing basis, actioning with a sense of urgency
- Demonstrate a deep sense of accountability and drive towards results.
- Perform additional duties and take on special projects as assigned to support team objectives and overall business goals.
- 5+ years of CPG sales experience with a proven track record of managing National Accounts; Loblaws experience is preferred
- Strong track record of delivering sales results and exceeding targets
- Strong analytical and data-driven skills, with proficiency in Nielsen and/or IRI data
- Experience using Trade Promotion Management (TPM) software
- Experience in the Natural Health Food Industry is an asset
- Background in Sales Planning & Strategy role is an asset
- Experience leading formal Joint Business Planning (JBP) partnerships an asset
- Experience managing distributor and broker relationships an asset
- Experience managing a P&L, and an ability to make profitable decisions to achieve both internal and customer objectives mutually
- Strong sales and negotiation skills with a history of driving revenue growth
- A self-motivated, highly organized, and achievement-oriented attitude and an ability to lead with autonomy
- Exceptional communication and storytelling skills with an ability to match the message to the medium and get results
- Excitement to live and breathe our values and our #kicksugar mission - you are someone who loves to have fun!
- Ability to travel within North America for team and/or customer meetings and tradeshows on a quarterly basis, as needed
We fully embrace the power of in-person interactions. By actively investing in opportunities for in-person interactions we will grow our mission to Kick Sugar and be the global leader in BFY candy, fuel individual development and strengthen relationships while having fun. Our hybrid work model requires a minimum of two days per week in the office: one designated department day and one flexible day that may vary week to week, per our Fueling Togetherness Philosophy.
Compensation and Sweet Perks (Benefits):
The approximate base salary range for this position is $100,000 - $130,000. The actual base salary will be based on various factors, including the candidate’s level of skills, experience and education aligned with the needs of the role, budget and market. This position is eligible for participation in a bonus program based on performance and company results. Please note, individuals must be employed by 09/30/26 to be eligible for the 2026 bonus.
In addition to base salary, we offer a comprehensive benefits (Sweet Perks) package:
🍭Bear Benefits (free candy!)
👪Extended Benefits (health, dental, life & disability, EAP, STD & LTD
🍓Berry Sweet Lifestyle Spending Account (up to $1000 annually)
🥰2 Gummy Days (personal days)
🗓️SweetWeek (company shutdown in December)
🌞Summer FriYAYs (half days off on Friday in the summer)
🕑Life, Work, Flow Philosophy (flexible work environment)
📞Monthly Cell Phone bill reimbursement
💻Home Allowance to optimise your remote workspace
👶Maternity and Parental Leave Top Up Program
📚Individual Development Program and funding
💗Community Love (paid Volunteer Day)
🐶Puppy Friendly Office
🥳Regular Squad Social Events
The Sweet Perks have certain eligibility requirements. The Company reserves the right to alter these in whole or in part at any time without advance notice.
If this sounds like a sweet opportunity for you, apply directly on our Careers Page. Include your resume, cover letter, and let us know what excites you about kicking sugar out of candy!
Our Commitment to Celebrating Individuality (DEI)
We are committed to elevating the voices of Squad and community members on the mission to Kick Sugar, Keep Candy! We believe representing the uniqueness of all makes us stronger as a whole. We are making a difference by encouraging all Squad Members to practice allyship, educate themselves, inspire others to take action and support underrepresented communities.